Service Requests

To submit a service request, we have these options:

  1. Please download our Customer Service Form, fill it out, and fax it back to us at 604.521.0078:
  2. Please download our Customer Service Form (309KB PDF), fill it out and email back to us at: customerservice@mstarhomes.com
  3. Please fill out our on-line form and submit your request.

APPOINTMENTS FOR SERVICE are made during regular business hours: 8:00 am to 4:00 pm, Monday to Friday. The Owner must be present when the customer service representative is responding to warrantable claims. Please ensure that you schedule your service appointments so that you can remain at home until the repairs are complete.

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