Morningstar homes is there for our homeowners every step of the way. This means that a team of helpful Morningstar staff will be by your side throughout the building and buying process. We’re one of only a few companies with in-house Sales, Construction and Customer Service Teams. Once you take possession of your home, you’ll have the support of our Customer Care Team that will be there to answer any questions, address any concerns and deal with any repair items you may have.
This pre-move-in visit is your first opportunity to see your new home. Your Customer Care Manager will conduct the orientation and demonstrate all the functions of your home so you can understand how everything works, inside and out! This is also an opportunity to confirm all of the options you selected with our Sales Team are correct and to note any warrantable deficiencies.
All homes built by Morningstar are covered by a 2-5-10 year home warranty by Travelers Canada. This coverage includes materials and labour for 12 months , 15 months for common property, 2 years for distribution systems, 5 years for the building envelope, and 10 years for structural. Full warranty coverage details can be found at Travelers Canada. Travelers Canada offers some of the most comprehensive home warranty coverage in North America, and provides homeowners with peace of mind and confidence in their new home purchase.
Morningstar homeowners have additional peace of mind knowing they have a dedicated all-hours number in case of emergencies. What is considered an emergency can be found in your Homeowner Maintenance Manual. For urgent inquiries you may call the 24-hour Customer Service support line at 604.521.0038 ext.270. We kindly ask that all non-emergency request be submitted in writing to ssimmons@mstarhomes.com