24 Hour Emergency Contact Information

For situations that involve:

  • No heat
  • No power
  • Water leaks / ingress
  • No hot water
  • Natural gas leaks

Please refer to your home owners’ manual for complete details and call our 24 Hour Emergency Line at:

  604.521.0038 ext. 270
  customerservice@mstarhomes.com

Get in touch with our customer care team

As a Morningstar homeowner, our Customer Service team is available to answer your questions and address any warrantable issues that you may notice or arise after your orientation. Prior to taking possession of your new Morningstar home, our Customer Service Manager conducts a detailed, room-by-room, interior and exterior orientation and inspection and identifies any outstanding deficiencies, introduces you to the features in your new home, provides the instructions / manuals for your appliances and home operating systems, and offers a number of maintenance and cleaning tips which you can also find in your Morningstar Homeowner’s Manual.

If you find there are any service and or warranty issues with your new home other than those noted at your orientation, please complete the form below so we can record the issues, track the progress, and provide you with timely service to address your concerns. Once received, one of our service representatives will contact you as soon as possible to arrange for any repairs that are to be made.