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Get in touch with our Customer Care Team

As a Morningstar homeowner, our Customer Service team is available to answer your questions and address any warrantable issues that you may notice or arise after your Orientation. Prior to taking possession of your new Morningstar home, our Customer Service  Manager conducted a detailed, room-by-room, interior and exterior orientation and inspection and identified any outstanding deficiencies, introduced you to the features in your new home, provided the instructions/manuals for your appliances and home operating systems, and offered a number of maintenance and cleaning tips which you can also find in your Morningstar Homeowner’s Manual.

If you find there  are any service and or warranty issues with your new home other than those noted at your Orientation, please email us at customerservice@mstarhomes.com so we can record the issues, track the progress, and provide you with timely service to address your concerns. Once received, one of our service representatives will contact you as soon as possible to arrange for any repairs that are to be made. You can also download the Customer Service form by clicking here: Fax Service Request and fax it to us.

Customer Service
24 Hr Emergency Line: 604.521.0038 ext. 270
For situations that involve :
No Heat, No Power, Water Leaks/ Ingress, No Hot Water, Natural Gas Leaks, and Catastrophic Structural Failure; please refer to your Home Owners’ Manual for complete details.

Fax: 604.521.0078
Email: customerservice@mstarhomes.com