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The Morningstar experience - what our customers are saying...
At Morningstar Homes, when we say we put ourselves into our homes, we actually mean it. That’s because we build each and every home as if it were our own. Since 1999, we’ve earned a reputation for our planning and construction, design and landscaping, marketing and sales, we pride ourselves on everything we do. Take a look at what some of our existing homeowners have to say about us.
Great Customer Service!I just wanted to send off a brief note to the management staff at Morningstar and let you all know how impressed my wife and I were with Linh’s customer service. He happened to take over our warranty issues and I can not say enough good things about him. He was professional, reliable, on time, and did an amazing job. He went above and beyond what was expected and we didn't want it to go un-noticed. He was enjoyable to have in our house and a real star in the Morningstar company.
Scott and Angela
Excellent builder!I will definitely recommend Morningstar to my friends.
The Village at Southwood.
I’d like to thank Linh Nguyen our Customer Service Representative.Linh checked out each and every detail of our new home with me. He was also very efficient in addressing the defects - though all of them were minor. I was most impressed be the professionalism, efficiency and thoroughness displayed by Linh, and I wish to thank him for his efforts in looking after the house so well.
Your team is amazing!Thank you Morningstar for all your outstanding customer service. Your team is amazing. We feel the attention to detail and quality of homes you build is of the highest quality. Morningstar came highly recommended to us from a friend who purchased a home a few years ago. Briefly looking at a few other builders, we quickly realized that Morningstar was the only builder we would consider. You have exceeded our expectations and have lived up to your reputation. We wish Morningstar much success. We love our new home.
Ron & Monica
"Thank you for your good service!"I am a new immigrant, it is my first home in Canada. I heard a lot from my friends that Morningstar is the one of best builders in BC so I decided to buy a house what is build by them. In fact, I have never regret to buy this house. Thank you for your good service!
"We are so satisfied with his service!"The purpose of this letter is to express my sincere gratitude to Mr. Linh Nguyen, one of your customer service representatives. He is a really caring and responsible person with due diligence. We are so satisfied with his service and also feel glad that he takes charge of our home area. Finally, please allow us to show our appreciation to Mr. Linh and Morningstar for all the services provided. We would wish that Morningstar will have a prosperous in 2014 with such wonderful representative as Mr. Lihn.
"We're very grateful for a company that cares about the people they build for!"From the moment we were greeted at the Amberleigh presentation home to the moment we moved into our new home we have been treated the way we would expect Royalty to be treated! Randy Rossum was our first contact with Morningstar and he is the most courteous, professional salesperson we've ever met. This was the first time we've been able to buy a brand new house and Randy's knowledge and patients over the course of many months contributed to an exciting and memorable experience.
James and Shelley
"Professionalism from the very begining to the finish!"We are very happy with the overall service of the Morningstar Team. Randy Rossum left us with best impression from his patience, helpfulness, care, and professionalism from the very beginning to the finish.
Geoffrey and Linda
"Pleased with the quality of the workmanship!"We’re so very pleased with the quality of the workmanship. The cupboards were ready to be installed so the progress is quite tangible each week.
Randy we’ve missed seeing you lately. There may not be another opportunity to see you so we wanted you to know how much we’ve enjoyed working with you. Your expertise is appreciated. We know your future endeavors will continue to be positive ones for you and your customers! Thank you so much and if we see you one more time there’s a heartfelt handshake behind that sentiment!
Shelley & James
"Extremely happy !""Just a few notes in response to the letter from Robert Morse. Linda and I are extremely happy with our new Morningstar home. Any minor things that needed attending to were handled efficiently and in a timely manner. Kudos to you entire team Brian Foss, Tasha in sales, Annette on site, etc. Everyone has been great to deal with. We can't think of anything we would change about the house or the finishing. Keep up the great work."
Darryl and Linda
"We thank you!"We are settling in nicely to our new home, and we have been very impressed with the service we have received. There have only been minor problems in our home, and the moment we brought them to Morningstar’s attention, they were looked after almost immediately. It is evident that your staff cares about craftsmanship as well as quality customer service. These days it is hard to find people who obviously enjoy their work- and take time to help others who are new, unsure, and trying to settle a family into a new life. You have made it fantastic for us, and we thank you!
Tony and Linda
"Thank you"I am writing to say thank you to Morningstar, and especially to Linh, their customer service representative. Every time we made a request, Linh responded very quickly. He is the most skillful service person we have ever met and does a great job. Linh is even studying Mandarin and is improving very quickly. He told me that there are many Chinese-speaking people living in the community, so he is learning in order to communicate better with them. He can now have a conversation with my parents who do not speak much English at all. Overall, I really appreciate Linh's work, and I believe Morningstar's success is built on great employees like Linh.
"Amazing Service"This is the third new home we've purchased and the follow up service that Morningstar provided has amazed us! We have never experienced great service like this from any other builder. It's a great comfort knowing that if we need a service or have an issue, they will be there for us. We would definitely buy another new home from Morningstar.
The other key reason we did not buy from another builder on Burke Mountain is that their purchase packages are very tricky. Their prices usually do not include HST, appliances, and features you see in the show homes. They seem to have lower average prices, but after you ask for the the things you want, you can easily add on a few hundred thousand dollars to the price. The package from Morningstar is much more simple and straightforward.
Daniel and Cecilia
"Job Well Done"Buying a home is stressful, but with the sales staff you have and the professional trades, it eased my mind to know the job was done well and on time - being in the trades myself, I know it is sometimes hard to do. Job well done, another happy house buyer.
"Refreshing"Randy Rossum at Pepin Brook was extremely helpful and accommodating. He went beyond the scope of his position to assist us. The response from your customer service people has also been exceptional. The refreshing part of our experience has been the workmanship, I appreciate the level of service that your people have demonstrated.
"A Wonderful Experience"Morningstar has been very helpful, Randy was wonderful and patient in answering all our questions. Even the construction crew were quick in handling a couple of issues that came up when we moved in. Thank you for making our first home buying experience wonderful!
"Very Satisfied"I cant' say enough - Morningstar and all staff, contractors and designers all deserve a pat on the back. Personally I cannot tell you how you could have done anything better. You are the very best!
"Thanks"I just wanted to take this opportunity to thank you and your team of staff for the care we have received in the process of buying our beautiful new home. Randy Rossum, your sales manager, has gone above and beyond all that we could ask or think when it came to walking us through the purchase of our home. Thank you for the amazing service you provide, building not just structures but quality homes and partnering with people who represent your company to the highest level of customer service like Randy and Tasha who always greeted us with a friendly smile.
“Start to Finish”We have found the whole experience of buying a Morningstar home great. From when we first visited the “show homes” we were so impressed, Randy Rossum was unbelievable, so helpful, never got tired of answering questions, told us to come buy as often as we liked. To the day we moved, we were welcomed by Gerard and Randy. It is such a lovely neighborhood, so quiet but friendly, we are delighted to be here. We are looking forward to many happy years to come in our new home.
Sylivia and Stanley
"Such amazing staff"I want to express my great appreciation for one of your staff – Rettie Edgren. I met Rettie on Oct 3, 2010 on a chance visit to South Point's show homes. While my husband and I were browsing in front of the site map, Rettie came to us by asking, “How may I help you!”.
My husband and I decided to put down a deposit the same day when we met Rettie, and we are so happy now because we we are now proud new owners of Lot 6, 10561 Delsom Crescent.
With such amazing staff, I believe that Morningstar's success is founded on great people, and I feel we are so lucky choosing Morningstar as our developer. Rettie Edgren, thank you!!!
"Buying this home has been a very pleasant experience."Dear Morningstar:
May I just say, right off the top, buying this home has been a very pleasant experience. Though my wife and I are nudging up to 60, we have never purchased a new home before this one.
There are a lot of "nightmare" stories one hears over time about lack of quality, building short cuts, delayed closing and inability to get a call back from the builder, one the house is completed, to address deficiencies or to answer questions.
We have experienced NONE OF THESE!
As the home went up, I kept an eye on the quality and care of workmanship, and never was I alarmed by what I observed; and now the finished product appears to be very solid, with nice care and attention to detail in the finishing.
We are pleased.
Probably the best part of the experience has been with your "care-full" and obviously well coached employees. I commend to you the following people for their care and attention to our questions and concerns.
Randy Rossum - Randy put us at ease from the very beginning of the process to purchase. Always careful to treat people with respect, he answered our many questions and returned our calls to address issues. Randy is a skilled sales person without being overbearing and pushy - the best we have encountered!
Brian Foss - Brian has personally attended a number of times to address deficiencies and to pro-actively offer solutions, as well as to follow up to assure issues have been corrected. Thank you, Brian!
Heins Cornelsen - Heins is a very pleasant and caring person, making every attempt to satisfy us as customers. Very competent and reliable, he has actually gone beyond what was asked of him in addressing our issues. Heins provides that personal touch that I am sure your company strives for.
Last but not least is Tasha and the font end crew - the girls are a delightful mix of welcoming friendliness and helpfulness.
There were/are many others whose names have not been mentioned with whom we talked in the time it took for this house to be completed. They all have taken time for/with us, and still ask us when we meet if everything is "right" with our house.
THANK YOU - to you and your team for building our home, but also for taking time to build relationships as well.
Dennis and Karen
“We love our new home”We are very happy with our home and everyone at Morningstar Homes. The few issues we had have been minor and Morningstar responded quickly to all our service requests.
Brad and Darlene
“Keep up the good work”We tell everybody we know that are looking for homes to look for Morningstar homes. Keep up the good work.
Lucy and Murray
“A reputation for quality and service”We have now lived in our new home for 5 months and we’ve had excellent customer service from Morningstar. We relied greatly on Morningstar’s reputation for quality and service and feel the company has met our expectations. We would have no hesitation in recommending Morningstar.
"Considerate and Responsive"Thank you for your prompt and considerate response; this is one of the reasons we wanted to buy a Morningstar home - we heard from many people that you have a good reputation and will work with the owners as well as stand behind their product.
Ben and Karen
"Exceptional Service"My wife and I would like to take this opportunity to express our thanks to you and Rettie. Definitely, without hesitation, we will recommend Morningstar Homes to our friends. Thank you for exceptional service!
Carlos and Carmelina
"Your Customer Service Team has been excellent"My wife and I are very pleased with the quality of the house and the fine details that went into it. It has definitely not gone unnoticed, as I can see the care that went into small, but significant things like caulking between the baseboards and the walls, or the foam boards lining the cement walls in the cellar. Morningstar made a commitment to quality in both construction and service, and you've really stood by your word. Since purchasing our home, we've referred many of our friends and family to Morningstar.
"An enjoyable experience"To Randy and Sale Team,
We want to thank you for your help and kindness over the last several months. You have made our experience with Morningstar and enjoyable one!
Best wishes and luck at your new venue.
All our thanks,
Tracy, Chris and Blake
"We were impressed"We purchased our Morningstar home after our daughter and son-in-law recommended you; they purchased a Morningstar home in Providence in Langley. They also told us what a star Rettie was, we thoroughly concur. Having someone as dynamic as Rettie as the contact for Morningstar can only be a plus for your company. We had many questions and concerns prior to and during the purchase process, and Rettie ALWAYS got back to us with answers when promised. He is an absolute pleasure to deal with. Rettie's assistant, Tiffany, also deserved a mention as she always had a smile and was very helpful when Rettie wasn't available.
We were impressed with all the trades and your policy regarding clean up for all trades at the site. It was nice to see a well kept and tidy site. The 「care box」 was a nice touch when we moved in and very useful.
We have been living in our new home for almost a month now and we love it.
Hilary and James
"We were delighted"We walked in and were immediately and heartily greeted by Rettie, the sales person for Morningstar Homes. We were invited to walk through the show homes and when we were finished we asked for the house plans and left. We drove around the neighbourhood and also looked at a Morningstar 3 year old development to see what these homes looked like completed as a community. We were delighted.
We drove back to Oliver's Lane and were sitting in our car looking at the house plans, when Rettie came out to our car and said, 「why not come inside and talk with me.」 Rettie gave us outstanding customer service, put himself in our shoes and listened to us about what would work for us and what we could afford. This created trust and gave us the opportunity to make a clear choice.
Chris and Tina
"Thank you very much"We are having a wonderful time in our new home. First of all, we really appreciate the effort and accomplishment on this beautiful home. Not only our home, but the other houses you have built and are building are awesome and we believe the Vistas will be a great neighbourhood when finished.
The first aspect we are satisfied with is the design of the homes you build. It is very unique and different. My wife and I spent quite a bit of time looking for a house with a unique design with great nature and the house we live in now has both. We feel happy every time we wake up in the morning; you have done such a great job in the housing development in the Greater Vancouver area. The details you have done on the house are so up to the minute and we are proud of our house.
Once again, thank you very much for your work done on our house. We wish you the best of luck and we hope you can keep promoting your company's status to a greater level in your sector.
KT and BY
"We appreciate the great service"We are very happy with our new home and have been impressed with the excellent service we have received from Morningstar. Everyone we have dealt with from Morningstar has been very friendly and helpful and any concerns we have had have been handled promptly.
We appreciate the great service and would recommend Morningstar to any prospective home buyers.
Wendy and Colin
"Our home is beautiful"We just wanted to thank you for all the great service we have received. It was more complicated for us moving from Ontario but you made it a smooth process. We have dealt with 100% professional staff starting with Rettie in sales to Ken that did our walk-thru to the onsite construction staff. The whole experience has been a pleasure!
Our home is just beautiful. The quality of materials and workmanship is miles above anything we have ever experienced in Ontario. Everyone obviously believes in the company and their work and it shows.
Liz and Alex
"Building not only houses but friendships"I wanted to write a letter in regards to the outstanding service and time that I received by one of your employees. I bought a home in Oliver's Lane and when I moved in I was greeted by a number of staff to show me the ropes of our new home, but no more than you supervisor of the site, Donnie. He was outstanding and very helpful, and whenever I needed help or advice he was always there no matter what time it was. He was one of the first people there on site and one of the last if not the last person to leave. He is a great addition to any construction site, building not only houses but friendships with the people that are buying Morningstar homes.
I wanted to write this letter because I don't want his outstanding kindness and courtesy to go unnoticed. He makes the new house experience run as smooth as it sounds from the sales people and I wanted to thank you.
J and L
"Of the highest quality"Thank you for allowing us the opportunity to write to you about our experience with Morningstar Homes Ltd.
Let me say this right from the start - our experience with Morningstar Homes and the absolutely excellent staff you have hired has been of the highest quality.
Randy and I have been on a first name basis for some months now. He gives great advice, listens when you speak to him and is a genuine, good guy and your customer service team who gave us our walk-thru when the home was completed put things on a list of things to do that we probably would have overlooked. This is a truly excellent staff and I thank them all for the work they've done.
PS - We loved the binder you gave us detailing the warranties and phone numbers in case of questions or need.
"Morningstar professionals"Thank you so much for your prompt response. I would also like to thank you for such people on your staff like Heins, Randy the sales Manager and the lady that also works with him; also, Brian the finisher. These people do try to assist when things come up.
Mr. Rapp, it is very comforting to know that Morningstar have professionals like yourself and the others that I previously mentioned. I am sure you have more on staff. I thank you very much for your time. As you can see, this is the first time you have ever heard from me. I am hoping it is the last. Except, perhaps when I see something positive related to Morningstar, I hope you don't mind me bringing it to your attention, you can rest assure, I'll be just as diligent to bring the positives to your attention too.
"We highly recommend Morningstar"Just a short note to extend our thanks for all of your assistance with our BC Hydro problems.
As you know it has been an extremely frustrating time dealing with BC Hydro. Not many homebuilders would go that extra mile. My husband and I are sure, without your help Ron; we would still be fighting BC Hydro to this day. Kindly pass on our thanks to Rettie and Donny who were both instrumental in helping to solve this problem.
We are extremely happy with the purchase of our new home.
We will highly recommend Morningstar to anyone we know interested in purchasing a new home.
Murray and Joyce
"The greatest home we've ever lived in!"We can only say that this has been the greatest home we've ever lived in!! It's built solid...like a rock and every morning we wake up and look at the incredible view and wonder how on earth we got so lucky. We've been completely taken care of ... even after the sale. I love it...I'm amazed every day by the beauty and crafted luxury of these homes. We have been so impressed with Morningstar! Thank you very much for making our lives better.
Jim and Laura
"We applaud Morningstar"My husand and I truly appreciate the organization and efficiency of Morningstar. With work, a child, and the stress of moving, we applaud the company for making the transition effortless and enjoyable for us! THANK YOU!
Leslie and Sal